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This error means your Sky box can't detect a signal from the satellite dish. It's often a temporary fault that can be fixed at home.

1. 1Press the standby button on your Sky remote, wait 5 minutes, then turn the box back on. Don't skip the wait — the box needs time to fully power down.
2. 2If that doesn't work, unplug the Sky box from the wall socket, wait 60 seconds, then plug back in and allow 5 minutes to restart.
3. 3Check the cable connecting your Sky box to the wall plate — push it in firmly at both ends and check it isn't damaged or kinked.
4. 4Look outside — if it's raining heavily, the signal can drop temporarily. Wait for the weather to clear and try again.
5. 5Check the dish is not obstructed by anything — tree branches that have grown in front of it, snow, or debris on the dish itself.

A pixelated or breaking-up picture usually means a weak signal, a loose cable, or a Sky box that needs a restart.

1. 1Restart your Sky box — press standby, wait 5 minutes, then power back on.
2. 2Check the signal strength: go to Settings → Signal → Signal Strength. A healthy signal is above 50%.
3. 3Check all cables into the back of your Sky box are pushed in firmly.
4. 4Check your HDMI cable is securely plugged in at both the Sky box and TV.
5. 5If only certain channels pixelate, try pressing Sky and selecting another channel — if most channels are fine, the affected channel may be having a broadcast issue.

On Demand and apps like Netflix on Sky require a working broadband connection.

1. 1Check your broadband is working — try loading a webpage on another device.
2. 2Restart your Sky box and your router.
3. 3Check your Sky box is connected to your broadband — go to Settings → Network → Test Network Connection.
4. 4Check the Sky service status at sky.com/help — there may be a known outage.

1. 1Unplug the Sky box from the wall completely. Wait a full 60 seconds.
2. 2Plug back in and allow up to 5 minutes for the box to fully boot — do not press any buttons during this time.
3. 3If it's still stuck, try a different wall socket to rule out a power issue.
4. 4Check the HDMI cable and try switching to a different HDMI input on your TV.

The vast majority of remote control faults are simply flat or faulty batteries. Start there before anything else.

1. 1Replace the batteries with a fresh set — even if the remote was working recently, batteries can fail suddenly. Use good quality alkaline batteries (Duracell or Energizer).
2. 2Check the batteries are inserted the correct way round — match the + and − symbols in the battery compartment.
3. 3Clean the battery contacts inside the remote with a dry cloth or pencil eraser if they look corroded or dirty.
4. 4Point the remote directly at the device from within 3 metres — make sure nothing is blocking the line of sight.
5. 5Check the infrared sensor on the TV/box isn't blocked by a soundbar, ornament, or direct sunlight.
6. 6Restart the device the remote controls — sometimes the receiver needs a reset.

Sky remotes can be programmed to control your TV's volume and power. If this has stopped working, the pairing may have been lost.

1. 1First, replace the batteries in the Sky remote.
2. 2To re-pair with your TV: press and hold 7 and then 9 at the same time until the light blinks twice.
3. 3Then hold down TV until the light blinks twice again.
4. 4Enter the 4-digit code for your TV brand. Sky's website has a full list of TV codes at sky.com/help/remotesetup.

1. 1Replace the batteries even if the indicator says they're partially charged — weak batteries cause exactly this symptom.
2. 2Clean the front of the remote and the IR receiver window on the TV with a dry cloth — dust and fingerprints can block the signal.
3. 3Bright sunlight or LED/fluorescent lighting near the TV can sometimes interfere with the infrared signal — try closing blinds or moving a lamp.
4. 4If the issue persists with fresh batteries, the remote may have a hardware fault and need replacing.

1. 1Check the volume on both your TV and any connected device (Sky box, streaming stick, etc.) — both need to be turned up.
2. 2Check the TV is not muted — press the mute button on your remote.
3. 3If you have a soundbar, check it is powered on and that the TV's audio output is set correctly: go to TV Settings → Sound → Audio Output and select your soundbar.
4. 4Check all audio/HDMI cables are firmly connected at both ends.
5. 5Try a different HDMI port on your TV and check your TV's settings haven't changed.
6. 6Restart both your TV and the connected device.

1. 1Check you're on the correct HDMI input on your TV — press the Source or Input button on your remote and cycle through the options.
2. 2Unplug and re-plug the HDMI cable at both ends (TV and device). HDMI connections can work loose over time.
3. 3Restart the connected device (Sky box, console, streaming stick).
4. 4Try a different HDMI port on the TV.
5. 5If possible, try a different HDMI cable — cables can fail without any visible damage.

1. 1Check the soundbar is powered on and not muted.
2. 2Check it's on the correct input — soundbars often have multiple inputs (HDMI ARC, optical, Bluetooth, Aux).
3. 3Check the cable between the TV and soundbar is firmly connected.
4. 4On your TV, go to Settings → Sound → Audio Output and make sure the soundbar output is selected.
5. 5Power cycle the soundbar — unplug from the wall for 30 seconds, then power back on.
6. 6For Sonos or smart speakers, check the app to ensure the device is online and not showing any errors.

1. 1Check your TV's picture mode — it may have been changed accidentally. Go to Settings → Picture → Picture Mode and try setting it to Standard or Normal.
2. 2If you recently changed an HDMI cable, the new cable may be lower quality — a poor cable can affect picture quality.
3. 3Check the HDMI port — try plugging into a different HDMI input on the TV.
4. 4Try resetting the picture settings to factory defaults: Settings → Picture → Reset Picture Settings.